60-Day Money-Back Guarantee
At It's Brazilian, we stand behind every product. If you're not completely happy with your purchase, you can return it within 60 days of delivery for a full refund of the product price — even if the bottle or jar has been opened.
How to start a return
Email us at vexisgroup@gmail.com or message us on WhatsApp at +1 (305) 684-9224 with your order number and the reason for your return. Our team will reply within 1–2 business days with instructions.
Refunds
Once approved, your refund is issued to your original payment method within 5–10 business days. Original shipping charges (if any) are non-refundable.
Damaged or wrong items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we'll make it right — free of charge.